Yes — this is the official Hoegert Technik store. When you buy from us, you can be sure of the authenticity of the products, full service, and that you are purchasing directly from the brand owner (GTV Poland S.A.).

We offer a wide selection of payment methods:

• BLIK, instant bank transfers, payment cards
• Google Pay, Apple Pay
• PayPo (buy now, pay later), Klarna, PayPal, Shopify Payments
• Cash on delivery (within Poland)

For orders from 199 PLN gross, it is possible to issue a proforma invoice (within Poland).

Yes — we offer cash on delivery for DPD courier shipments within Poland.

The Hoegert Technik brand belongs to GTV Poland S.A., which is the brand owner and store operator. Therefore GTV Poland S.A. appears as the seller on sales documents.

Unfortunately no — orders are accepted only through the online store.

No. We issue invoices only with the VAT rate applicable to the destination country.

No — you can place an order without registering. However, we encourage creating an account: it makes order management easier and extends the return period up to 180 days. Without registration, returns are possible within 30 days of delivery.

Orders placed by 3:00 PM are shipped the same day (on business days). Standard processing time is 24 hours.

Within Poland we offer:

• InPost Parcel Lockers
• DPD courier (also COD)
• DPD Pickup (points and lockers)
• Orlen Paczka (points and lockers)

International shipments are made by DPD courier — only for orders paid in advance.

All orders are fulfilled directly from our warehouses in Poland.

Yes — we deliver to the Czech Republic and Germany. Orders are shipped from Poland via DPD.

For registered customers, we offer as much as 180 days for returns — because we are confident in the quality of our products and want to ensure full comfort in purchasing decisions.
If the product was purchased without registration, it can be returned within 30 days of delivery.

Every product is covered by the seller's liability for 24 months in accordance with applicable regulations. Additionally, selected products have a manufacturer's warranty (e.g. lifetime, 25-year or 3-year). Details are available on the product page.

We do not offer direct exchanges. If the size does not fit, you should return the order and then place a new order for the correct product.

Yes — returns are free within Poland. They can be made via:

• the szybkiezwroty.pl service
• the InPost app
• DPD courier
• directly from the order in your account

For international orders, the return shipping cost is covered by the buyer.

The process is simple — we have prepared dedicated pages with step-by-step instructions. Just fill in the form and follow the instructions.

Yes — every product is covered by the seller's liability for 24 months in accordance with applicable regulations. Selected products also have an additional manufacturer's warranty (lifetime, 25 years or 3 years, e.g. on power tools). Details are on the product page.

We process refunds promptly after receiving and verifying the product — it usually takes from 3 to 7 business days. Funds will be returned to the same payment method or to the specified account. The time for the funds to post depends on the chosen payment method.

Yes — all products come directly from the Hoegert Technik brand, and the store is run by the brand owner.

Yes — we offer apparel printing using the DTF (Direct to Film) method. This technology ensures precise detail reproduction, a full color palette, and prints up to 45 × 35 cm. Details and ordering are available on the dedicated page.

Our products are also available in the brand's official stores on Allegro, Amazon, and Empik. We are continuously expanding sales in European markets.

Phone support is available in Polish. International customers are assisted by email.

When you buy from the official store, you get:

• Guarantee of product authenticity
• Purchase directly from the brand owner
• 180 days for returns
• Free returns within Poland
• Wide selection of payment and delivery methods
• Access to the full range and newest products